About the practice
A small office that still goes to the bathroom
We started because firmware teams kept sending us console charts of “engagement” that could not tell a glance from a forty-minute class. The charts were tidy. The rooms were not.
Mirror Canvas Point is based in Suite 1501–1502, Wisma Hang Sam, on Jalan Hang Lekir in Kuala Lumpur. The rooms are for briefings and for reading a brief aloud. The work itself is pairing in a hallway, a glance at a vanity, a companion app opened on a stool at 6:40 a.m. We take those moments as the subject, not as illustrations of a chart.
The practice began after Aisha Rahman spent two years visiting Klang Valley homes for an appliance importer. Households would apologise for “not using the app much” while standing at a glass that already showed the weather they needed. The importer wanted more opens. The household wanted the mirror to remain a mirror. That tension is still the job.
How we work
We recruit or borrow a small sample — eight to twelve for a companion-app study, fewer for a pairing week. We agree camera placement in writing. We do not ask people to think aloud over every tap; a bathroom at 7 a.m. is not a laboratory. Notes are written as events: who held the phone, which error line appeared, whether the towel went over the corner of the glass.
The brief is paper-shaped. Twelve to sixteen pages for the flagship study, shorter for a product-cycle reading. Quoted Bahasa Malaysia stays in Bahasa Malaysia, with a plain English line beneath. We will not polish a household’s sentence into marketing English.
What we will not pretend to be
We do not write firmware. We do not redraw companion-app screens unless you separately hire a designer — that hire is not us. We do not store your console. If a pairing still needs an engineer in the room, we will say so at the briefing and wait until a household can attempt it alone.
Who you will meet
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Aisha Rahman
Study lead
Aisha writes the engagement briefs and sits in on companion-app studies. She previously ran in-home visits for a Kuala Lumpur appliance importer and still prefers a marked paper copy to a shared slide.
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Daniel Tan
Pairing-week specialist
Daniel follows unboxings and first-week opens. He notices who in the household holds the phone and which error line makes them put it down. He works in English and Mandarin.
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Mei Ling Cho
On-mirror observation
Mei Ling times glances and reaches at the glass. She will not film a bathroom without a written household agreement and a camera that can be covered. She writes session notes in English with quoted Bahasa where that is what was said.
For the order of a study, see the method. To ask for a briefing, write to the office.