Mirror Canvas Point

Kuala Lumpur · Wisma Hang Sam

The mirror holds a face. The companion app holds everything else.

We watch pairing, the first week of opens, and the hour after someone leaves the glass. Then we write a brief you can mark with a pencil. No console export stands in for a household we have not met.

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A bathroom vanity with a wide mirror and warm light, the kind of room where companion-app pairing often begins
A vanity in a Klang Valley bathroom — the room where many pairing attempts actually happen.

What we sit with

Three moments that decide whether a companion app stays on the phone

  1. Pairing

    The carton, the QR card under the tissue paper, the relative who holds the phone, the error line that ends the evening. We treat a completed handshake as a household event, not a tick in a log.

  2. The glance

    A three-second look at the glass to check a collar, a temperature, or a child’s light. Stretching that glance into a programme is how towels end up covering a corner of the display.

  3. The hour after

    Skin still wet, a band still on a chair, a bus in fifteen minutes. A message that names an unfinished set can be read. A delayed “digest” often dies in a bag at KL Sentral.

Hands holding a phone in a softly lit room, checking a companion app

Flagship study

Companion-app engagement study

Eight to twelve people, two observation windows in the fortnight after pairing, and a 12–16 page brief in English. Aisha Rahman leads. Daniel Tan joins for pairing week. We work in Bahasa Malaysia, English, or a mix, according to the household.

The walkthrough is two hours in Suite 1501–1502 or on a call. You leave with a marked copy, not a dashboard login.

Four to five weeks · from RM 18,500

Read the full study terms

Also in the practice

Shorter studies when a full fortnight is more than you need

  1. On-mirror session review Watched sessions at the mirror itself: glance length, posture, the hand that reaches, and the moment someone turns back to the room. From RM 11,200
  2. Pairing-week review The unboxing, the QR code, the failed handshake, and the evening someone decides the phone app is optional. From RM 9,800
  3. Product-cycle engagement brief A shorter written brief when you already have session recordings or support notes and need them read before the next cut. From RM 6,400

From a walkthrough in Petaling Jaya

They sat through pairing in three homes where our own staff would have stepped in. The brief named the cousin who left with the login — we had been calling that a successful handshake for months. I still wish the walkthrough had been a full afternoon rather than two hours; we ran out of time on the after-session messages.

— Hannah Lim, home-mirror line
More client notes
Two colleagues talking across a table after a briefing

Field notes

From the journal

The rest of the journal

The rooms

Walkthroughs at Wisma Hang Sam

Briefings and read-throughs are held on the 15th floor when you are in Kuala Lumpur. Household sessions stay in homes whenever the family prefers that. Write with the mirror name and the week you hope to begin; we reply within two working days.

Write to the practice

Suite 1501 1502 15Th Floor Wisma Hang Sam Jalan Hang Lekir,Kuala Lumpur,Wilayah Persekutuan,50000,Malaysia