First seven days
Pairing-week review
The unboxing, the QR code, the failed handshake, and the evening someone decides the phone app is optional.
Who this is for
Hardware groups whose return rate clusters in week one, or software groups who only hear about pairing from support tickets.
What you receive
A pairing diary: each attempt, each error the person saw, and whether they opened the companion app the next morning.
Scope
Five to seven households during their first week with the device. Daily check-ins by message, two longer calls, and a closing note.
Included
- A pairing script we do not force people to follow — we watch what they do instead
- A log of error text, wait times, and who in the household took over the phone
- A closing note of eight to ten pages
Not included
- Fixing the Bluetooth stack
- Store-floor demonstrations
- A full fortnight of companion-app opens after week one
Who runs it
Daniel Tan leads pairing-week reviews, with Aisha Rahman on the closing note.
How the work proceeds
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Catch the unboxing
We try to be present, in person or on a call, when the carton opens. If we miss it, we reconstruct from photographs the household already took.
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Follow the week
Short messages at hours the household already uses. No daily survey form.
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Close
A conversation on day seven or eight, then the pairing diary.
Where it happens
Mostly homes in the Klang Valley. We can follow a pairing in Penang if travel is agreed in the quote.
What to prepare
Retail packaging as a customer would receive it, not a factory-reset unit with a engineer’s cable already attached.
Limits we will not cross
If pairing still requires a member of your staff in the room, this review will only show a supervised first hour. Wait until a household can attempt it alone.
How we price it
From RM 9,800 for five Klang Valley households. Extra households and out-of-state travel are quoted after we know the ship date.